Privacy Policy
We comply with PIPEDA and applicable provincial privacy laws. This policy describes what we collect, why, and how you can control your information.
Effective date: —
Information We Collect
- Contact details (name, email, phone)
- Service interest and booking preferences
- Basic website analytics and cookie preferences
How We Use It
- To respond to inquiries and provide quotes
- To improve service quality and site performance
- To meet legal obligations (e.g., invoices)
Legal Basis
We process personal information with your consent, to fulfill a contract (providing services you request), or when required by law. You may withdraw consent at any time.
Cookies
We use essential cookies to remember preferences (e.g., theme, consent) and optional analytics. You can control cookies in your browser. You can also manage optional cookies with the consent banner when shown.
Data Retention
Inquiry records and quotes are retained for up to 24 months. Transaction records (e.g., invoices) may be retained for up to 7 years to meet tax and bookkeeping requirements. We keep only what is necessary, then securely delete or anonymize data.
Security
We apply industry-standard safeguards including encryption in transit (HTTPS), access controls, and minimization practices. No method of transmission or storage is 100% secure, but we continuously improve our safeguards.
Third-Party Providers
We may use service providers (e.g., hosting, analytics) who process data on our behalf under contracts that include confidentiality, security, and privacy obligations. We do not sell your personal information.
International Transfers
Some providers may store or process data outside Canada. When this occurs, your information may be subject to the laws of those jurisdictions. We take steps to ensure appropriate protections are in place.
Children’s Privacy
Our services are not directed to children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate action.
Your Choices
You can request access, correction, or deletion of your personal data.
Updates To This Policy
We may update this policy to reflect changes to our practices or legal requirements. The effective date will always be shown at the top. Significant changes will be communicated through our website.
Contact Us
Questions or concerns about privacy can be directed to our Privacy Officer:
- Email: [email protected]
- Phone: +1 (604) 555-2893
- Region: Vancouver, BC, Canada
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